ANXIETY RECOVERY RETREAT

Terms and Conditions

Please read the following Terms and Conditions fully

If you have any questions before agreeing to the Terms and Conditions, please contact us at The

Linden Centre by email to: julie@thelindencentre.org or by phone: +44(0)1562 702720 selecting

option 3.

References in these Terms and Conditions to “Anxiety Recovery Retreat” or to “we”, “our” or

“us” are in each case references to LINDEN TREE EDUCATION LTD. References to “you” or “your”

are to you, the participant on the Anxiety Recovery Retreat program (which we also refer to as

“The Retreat” and “the course”). These Terms and Conditions are the exclusive basis for the

contract between you and us. No other terms or conditions (whenever and however

communicated), nor any amendment or addition to these Terms and Conditions will apply unless

agreed by a Director of LINDEN TREE EDUCATION LTD and must be in writing.

1. TERMS OF ATTENDANCE

1.1. Upon booking we will ask you to complete and sign our Client Questionnaire and Consent agreement. This form requires you to answer questions about your anxiety condition and to provide consent that you do not have any doubts about your mental, emotional, or physical ability to participate in the Retreat program. These Terms and Conditions and all the documents referred to in the Terms and Conditions are in force from the date that we receive your completed questionnaire. Once we have received your completed Client questionnaire, we will send you your log ins to the Retreat online portal and course material, which you should start before attending Retreat by watching the introductory videos to familiarize yourself with the process.

1.2. Completion of the Client Questionnaire no more than 48 hours after booking your place on the Retreat program, is mandatory. If information is omitted from the questionnaire that would contravene your reasons for attending, then you may be asked to leave, without Linden Tree Education Limited financial compensation, should new information come to light that deems your stay there, unsuitable.

1.3. We have the right to suspend your place or decide that you cannot attend the course if we do not receive your completed questionnaire, 48 hours after booking and fees paid will be forfeited.

1.4. You agree that it is solely your responsibility to provide us with accurate and up-to- date information up until course commencement and this means that you may have to update us if there have been any changes to your personal, medical or therapeutic situation which, if known at the time would have led to us not accepting your application, we shall have the right to decide that you cannot attend the course, or if the Retreat has started that you must immediately leave the course. You agree that you understand that you may be putting yourself or other people at risk if you fail to give us the information we request or that information is not accurate.

1.5. It is assumed that Clients attending The Retreat program are suffering from an anxiety disorder and that they can conduct themselves in an appropriate manner without causing disruption or upset to any other client during their stay.

1.6. Any client or loved one attending one of our programs, that causes disruption, offence or upset to any member of staff or to another client or loved one, will be asked to leave the premises. This will result in loss of all fees paid and cancellation of membership.

1.7. It is vital that every client attending receives exacting care and consideration of their condition so that they may have the best possible chance of recovery.

1.8. The attending staff are not medical practitioners and cannot diagnose or advise on any medical or psychological conditions not related to an anxiety disorder. Our team are not diagnosticians and are not medically trained.

1.9. Whilst our Linden Method Support Specialists are BACP Members and are conventionally trained counsellors, they will not be providing any one-on-one counselling or talking therapy, during the course and will only be providing Coaching support for Linden Method anxiety recovery program. Should support be required after leaving the course, the role of The Linden Method Specialist is to advise only on how to comply with The Linden Method program.

2. CONFIDENTIALITY

2.1. You understand and agree that The Retreat program, including for the avoidance of doubt, accessing online facilities and arrival at the venue, is a private and personal experience for each participant. As such, you agree to respect the confidentiality of all participants and their remarks and actions, and you agree to keep all such information private and confidential.

2.2. You agree to respect the confidentiality, identity, and experience of any Retreat participant worldwide. You undertake not to publish any person’s name in any media, in social media or elsewhere without express written consent or refer to them in terms that would make them personally identifiable. You accept that photography, video, and sound recording are NOT permitted at the venue during your stay at The Retreat.

2.3. The Retreat team and The Linden Method staff have all signed non-disclosure agreements and abide by our Code of Ethics, prohibiting them from identifying or discussing any information with anyone outside of the company.

2.4. On arrival with the Retreat team, you will be asked to show photographic ID to a senior member of staff and you (and anyone attending with you) will sign a confidentiality agreement to protect our staff, participants and course content or experiences online, or at the venue, at any time after agreeing to joining the program. Please note that failure to produce sufficient identification may result in you being refused entry onto the course. We apply this additional measure to ensure your confidentiality and safety. No copies of your ID will be taken or retained. Failure to abide by the agreements could result in legal action.

3. SAFEGUARDING AND DISCLOSURE

3.1. If the authorities make a request in the context of legal proceedings, we may have to make a disclosure in accordance with our Safeguarding Policy which can be provided, upon request. Our right to disclose relevant information also applies if:

• There is reason to believe that children or vulnerable adults may be at risk of harm

• There is a perceived risk of significant self-harm or suicide

• We are made aware of matters relating to an act of terrorism

• We are made aware of activities covered by the drug trafficking act, 1994

4. RETREAT GROUND RULES

4.1. These rules are for your safety and to ensure that you, and the rest of the participants, gain the most from the course.

• To gain the most from the course, we ask that you refrain from excessive alcohol, other mood-altering drugs (legal or illegal) and any substances which may affect yourconcentration or ability to access your feelings for a minimum of one week before the course starts and throughout the duration of the course. If this abstinence is breached during the course, you may be asked to leave without reimbursement.

• For your own safety and the safety of others, it is also a requirement of attendance that you do not bring alcohol or any recreational drugs to the venue or arrive at the venue under the influence of any such substance. If you break this agreement, then you will be asked to leave the course immediately and we reserve the right to refuse refund or reimbursement.

• Outside contact is permitted but we do ask that you minimize distractions and show courtesy to other attendees and facilitators by switching off your mobile telephones during sessions.

• Each attendee will have their own double room, for single occupancy (unless a loved one is attending, and the supplement is paid in advance of attendance to the hotel). All rooms have private en-suite facilities.

• We ask that you refrain from regular meditative and/or prayer practices during the Retreat unless expressly agreed in writing by us in advance of the course.

• It is important that any eating disorders that are a risk to your health, are not active at any time during the Retreat program.

• You agree to treat other course participants, team members, and venue staff with respect at all times throughout the course. We will not tolerate aggressive, abusive, or sexualised behaviour at any of our events. This includes threatening speech, innuendo, inappropriate language, or touch. Participants exhibiting such behaviour will be asked to leave the course immediately and will not be entitled to a course refund.

• You are responsible for your wellbeing, including getting sufficient food and sleep before and during The Retreat and taking any prescribed medicines on time. To benefit from this course, it is essential that you participate in all of its sessions.

• We do not encourage you to leave the grounds of venue for the duration of the course but if, for any reason you need to do this, you agree to let a member of the Retreat team know either verbally or in writing before you leave the venue.

• If at any time you feel unwell, you are to let The Retreat host know. However, we are not providing you with medical advice and our help cannot replace any medical advice or assistance you may need. If you feel that you need medical advice or assistance, please let a member of our team know immediately.

5. INTELLECTUAL PROPERTY RIGHTS

5.1. You understand and agree that all of the intellectual property rights in our website and The Linden Method© and Retreat materials, concepts and information presented during the

Retreat process, whether orally or in writing, are the property of LINDEN TREE EDUCATION LTD. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

5.2. You agree:

• not to reproduce, copy or otherwise duplicate such materials without the express permission of a director of .

• that materials presented during The Retreat are intended solely for private use. You acknowledge that while you are welcome to benefit from the materials personally, and to express and share those benefits in all aspects of your life, you are not permitted to duplicate, send, resell, modify and resell, and/or repackage and resell and /or rename and resell the materials.

• not to use the materials or any part of them (either reproduced or modified) in connection with any seminar, training programme, therapy, workshop, consulting or other commercial or business activity without the written consent from a Director of LINDEN TREE EDUCATION LTD.

• that this agreement supersedes any prior agreements you may have made regarding the use of the materials, and that, if necessary, you will again obtain written consent from a Director of LINDEN TREE EDUCATION LTD, before using any of the materials.

6. EMERGENCY CONTACT

6.1. You agree to provide us with full contact details for two emergency contacts, at least one of whom is aware that you are attending The Retreat program. We will only use these contacts if we have concerns for your well-being or in the unlikely case of an emergency. Once these contacts have been provided, you must notify us in writing if you later decide to rescind/amend them prior to attendance.

7. BOOKING TERMS

7.1. Prices quoted by us are inclusive of accommodation, meals, tuition, all course materials, follow up support and VAT where applicable. No reduction in fees will be made for nonparticipation in any aspect of the course, including meals and accommodation.

7.2. Our charges under will be as set out on our information email sent to you prior to booking.

These prices may change from time to time, but our charges will be fixed at the time we accept your booking in line with our Terms of Attendance, above.

7.3. Payment is as per the brochure information at the time of booking.

7.4. We reserve the right to suspend your place or decide that you cannot attend the course if wedo not receive your fee in full before the course start date unless we have agreed a payment plan with you.

8. CANCELLATION POLICY

8.1. Under the Consumer Contracts Regulations 2013, you have a legal right to change your mind about our services within 14 days of entering contract with us.

8.2. Once you have accessed our services you cannot change your mind, even if the cancellation period is still running.

8.3. If you change your mind within 14 days and have not accessed our services, you will not receive further services from us, but both you and we will still be bound by our Confidentiality Agreement, Privacy Notice and Confidentiality Agreement and Safeguarding

Policy. We will not enter into any other agreements, and you will not be entitled to join any programs in the future which include the online program, Workshop and Retreat.

8.4. If you change your mind before 14 days of the start of your course, you can postpone your booking by emailing julie@thelindencentre.org and your booking will be transferred to a later date at no extra charge.

8.5. We will not be providing access to a future course, In the event that:

• You do not register at the venue and attend on the first day.

• You withdraw from the course after the start of the first day.

• You are asked to leave the Process for breaching these Terms and Conditions;

• You are otherwise in breach of these Terms and Conditions

9. POLICY FOR CHANGING DATES

9.1 If you suffer from sudden ill health and are unable to participate on the date booked, please email julie@thelindencentre.org with evidence from your medical practitioner of your illness our course participation will be suspended until a suitable alternative date can be found.

10. IN THE EVENT OF POSTPONEMENT OF A DATE BY LINDEN TREE EDUCATION LTD

10.1 SOLIS HEALTH AND WELLBEING will make every effort to provide the programme at the dates agreed. However, we reserve the right to alter or cancel the venue or date of a course for any cause beyond our reasonable control. In the very unlikely event that a course is cancelled, you may transfer your booking to another date.

11. LIMITATION OF LIABILITY

11.1 If either of us fails to comply with these Terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which we or you could reasonably foresee would result from the failure to comply with these Terms. Neither of us shall be responsible for losses that result from our failure to comply with these Terms including, but not limited to, losses that fall into the following categories, loss of income or revenue, loss of business, loss of anticipated savings, or loss of data. However, these Terms shall not prevent claims for foreseeable loss of, or damage to, your physical property.

11.2 In provision of the Services, the company, nor Charles Linden or any of his team, take any medical responsibility for you and you acknowledge and agree that we accept no liability in this regard.

11.3 These Terms do not include or limit in any way our liability for matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

12. EVENTS OUTSIDE OUR CONTROL

12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, nonoccurrence, omission, or accident beyond our reasonable control and includes, in particular (without limitation), lockdowns due to Covid, strikes, industrial action, fire, explosion, storm, flood, earthquake, subsidence, natural disasters, the impossibility of the use of transport, or the inability to provide the Services due to the inability to use the relevant accommodation.

12.2 Our obligations under these Terms are suspended for the period that the Force Majeure Event continues. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.

13. DATA PROTECTION

13.1 We are compliant with GDPR legislation, and we will only use the personal information you provide to us to provide the Services. We will not pass your data to third parties. Please see our Privacy Policy on our website, for full details visit

www.anxietyrecoveryretreat.com

13.2 If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue. If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.

14. OTHER TERMS

14.1 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.2 The contract is between you and us. No other person shall have any rights to enforce any of its terms.

• Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

• These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland,

• you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.